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Maximo Business Analyst
Posted: 07/31/2024
Job Category: Information Technology
Job Number: HA62594221-1
Pay Rate: $125000-130000 / year
Job Description
Job Title: EAM Application Analyst
Job Location: Cordova, TN
Job Type: Direct Hire
Description
The Maximo Analyst will be tasked with supporting and overseeing technology related to the maintenance and reliability aspects of the business. Their main duty entails offering technical assistance for incidents escalated beyond the service desk, which involves diagnosing issues with applications and software for end users. This often necessitates collaboration with third-party support resources or vendors. Additionally, in this position, you will gain insight into the responsibilities of the corporate IT department to facilitate the prompt engagement of additional resources when required. The Maximo Analyst will also contribute to project initiatives and engage in tasks involving software configurations and data translation activities.
What you will do:
- Handling incoming technical support tickets from users to address application and software issues.
- Conducting account administration tasks related to maintenance and reliability technologies.
- Taking technical support calls and documenting support tickets as needed
- Recognizing opportunities for enhancing related technologies and documenting them
- Informing key stakeholders, such as management, development teams, users, and unit leaders, about application problems and issues
- Recording, tracking, and documenting the problem-solving process, including successful and unsuccessful decisions and actions taken, until final resolution in the IT service desk system
- Testing solutions and conducting follow-ups after resolution to ensure issues are fully addressed.
- Assisting in developing and maintaining user manuals and guidelines
- Performing preventative maintenance, including installing service packs, patches, hot fixes, etc.
- Analyzing and evaluating existing business systems and procedures
- Consistently writing, translating, and coding software programs and applications based on specifications.
- Collaborating with vendors for efficient implementation of new software products or systems and resolving any adaptation issues
- Working with colleagues in the department to determine the best approaches for issue resolution.
Qualifications you will need:
- Utilizes expertise and abilities across various routine tasks.
- Addresses unique client inquiries and investigates with support from colleagues when necessary.
- Comprehension of fundamental business influences
- Manages financial resources effectively.
- Demonstrates problem-solving skills and evaluates solutions, adhering to standard operating procedures when applicable.
- Possesses strong organizational capabilities and adeptness in prioritization.
- Capable of elucidating intricate concepts and influencing others
- Contributes effectively to team objectives, enhancing team efficiency.
- Possession of a Certificate, Diploma, or Degree in Information Technology, Engineering, or Management Information Systems from an accredited institution, or a minimum of 3 years of pertinent experience
- Expertise in one or more of the subsequent technologies: relational databases and associated tools, Java programming, WebSphere or similar middleware platforms, .NET framework, SharePoint/Office 365, Business Intelligence (BI), and/or reporting platforms.
- Familiarity with additional software such as IBM Maximo, other Enterprise Asset Management (EAM) or Computerized Maintenance Management System (CMMS) solutions, Emerson AMS, PTC/ThingWorx, OSIsoft Pi, or similar data historian systems is advantageous.
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About Cordova, TN
Unlock your potential in Cordova, Tennessee! Discover amazing job opportunities in this vibrant community that blend southern charm with bustling growth. Located in Shelby County, just moments away from Memphis, Cordova offers a perfect mix of small-town appeal and urban convenience. From the iconic Shelby Farms Park, known as one of the largest urban parks in the country, to the delicious Memphis-style barbecue that will tantalize your taste buds, Cordova provides a rich tapestry of cultural experiences. Explore the Cordova Community Center, catch a memorable show at the Germantown Performing Arts Center, or cheer for the Memphis Grizzlies at the FedExForum. Embrace the warmth of Cordova and embark on a career that excites you. Start your journey today by exploring our diverse job listings in this extraordinary region!