IT Support Technician (Weekend Shift)

Job Summary

Key Responsibilities

• Provide desktop and technical support for laptops, desktops, monitors, docking stations, printers, and peripheral devices.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Install, configure, and maintain Windows operating systems, Microsoft Office Suite, and antivirus software.
• Support and troubleshoot Wi-Fi, VPN, LAN, and connectivity issues.
• Perform software installations, service restarts, task scheduling, and batch file creation.
• Utilize diagnostic tools, Remote Desktop, Task Manager, Command Prompt, PowerShell, and Computer Management utilities to resolve technical issues.
• Configure and support network and local printers.
• Manage, track, and resolve incidents using a ticketing system.
• Create, update, and close support tickets while maintaining accurate documentation.
• Collaborate with cross-functional teams to ensure efficient support and continuous improvement of IT services.

Required Skills & Qualifications

• Associate degree in Computer Science, Information Technology, or a related field; equivalent experience may be considered.
• CompTIA A+ certification or Microsoft Certified Desktop Support Technician certification preferred.
• 1 to 3 years of experience in IT Support, Desktop Support, or Help Desk environments.
• Strong troubleshooting skills in Windows operating systems and desktop applications.
• Experience with Active Directory and user account administration.
• Knowledge of networking concepts including LAN, Wi-Fi, VPN, and printer connectivity.
• Experience using ticketing systems and remote support tools.

Soft Skills

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong customer service orientation with patience and professionalism.
• Effective problem-solving and organizational skills.
• Ability to work independently and in a fast-paced production environment.