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Case Manager
Job Description
Case Manager (WIOA Follow-Up)
- Direct Hire role, full-time
- Salary: $36,000 – $38,200K+, potentially more based on experience
- Location: on-site in Mobile, AL
- Schedule: Mon-Fri, 7:30am-4:30pm
About the Role
Sirius Staffing is seeking an organized and detail-oriented Case Manager to support individuals who have completed Workforce Innovation and Opportunity Act (WIOA) programs. In this role, you will maintain contact with participants after training, track employment outcomes, and ensure accurate documentation to support program success and compliance.
This position is ideal for someone interested in workforce development, career services, or social services who enjoys combining communication, organization, and data tracking in a structured environment.
Key Responsibilities
- Conduct follow-up outreach with program participants (phone, email, text, etc.) after program completion
- Verify and document employment details, including employer information, wages, hours, and job retention
- Confirm completion of training programs and credential attainment
- Accurately enter and maintain participant records in the state case management system
- Monitor required follow-up timelines and ensure all reporting deadlines are met
- Identify potential employment barriers and coordinate with Case Managers for additional support
- Provide information on available supportive services when appropriate
- Assist with documentation reviews, audits, and compliance preparation
- Participate in team meetings and ongoing training related to WIOA programs
What We’re Looking For
- Strong communication skills and comfort engaging with diverse populations
- High attention to detail and ability to maintain accurate documentation
- Ability to manage deadlines and follow structured processes
- Proficiency with computers, databases, Microsoft Excel, and Word
- Professional, customer-service-oriented and patient approach
- Workforce, career services, or social services experience preferred; however, training will be provided for the right candidate.
Qualifications
- High school diploma or GED required; Associate degree preferred
- Experience in administrative support, customer service, workforce development, or social services preferred
- Ability to handle confidential information responsibly
Work Environment
- Office-based role in a Career Center setting
- Regular use of phone and computer systems
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About Mobile, AL
Ready to embark on a new career adventure in the vibrant area surrounding Mobile, Alabama? This region offers an ideal blend of Southern charm, rich history, and exciting growth opportunities for job seekers. From exploring the scenic beaches along the Gulf Coast to savoring delicious seafood cuisine in downtown Mobile, there's something for everyone here. Immerse yourself in the local arts scene at the Mobile Museum of Art or catch a performance at the historic Saenger Theatre. Cheer on the Mobile Bay Bears at Hank Aaron Stadium or unwind in the picturesque Bienville Square. Discover why Mobile, Alabama, is not just a place to work, but a place to call home. Check out our job listings today and take the next step in your career journey!