Search Jobs
Find the Position that's right for you.
Client Coordinator
Job Description
Client Coordinator — Remote Contract Opportunity
Sirius Staffing is hiring a Client Coordinator for a remote opportunity. This role supports clients, physicians, nurses, and authorized representatives by managing inquiries, documentation, data entry, and case coordination, with a strong focus on customer service, compliance, and timely follow-through.
Pay & Schedule:
- Pay rate: $15/hr
- Schedule: Monday–Friday, 8 a.m.–4:30 p.m. EST
- Weekend coverage: 1–2 weekends per month
- Holiday coverage: 1–3 holidays per year
- Overtime -Mandatory overtime may be required based on volume and company needs
Key Responsibilities:
- Respond to client and representative inquiries regarding report status, concerns, and general information; route calls as needed
- Assist with resolving customer complaints and quality assurance issues
- Enter, update, and retrieve client/claimant information using internal systems; ensure accuracy and completeness of all records
- Maintain and archive case files; verify all client guidelines and data are current in the system
- Coordinate with QA and internal teams on workflow, pending reports, and case updates
- Contact providers for assignments and update system records accordingly
- Perform clerical tasks including typing, filing, emailing, and proofreading
- Monitor case progress, escalate report issues to management, and ensure timely case completion
- Follow all company policies and procedures (as updated), as well as state and federal regulations, including HIPAA and confidentiality standards
- Perform additional duties as assigned
Requirements:
- High School Diploma or equivalent
- Proficiency in Microsoft Word, Excel, Outlook, and internet applications
- Experience with general office equipment (computer, phone, copier, scanner, fax)
- Typing speed of at least 40 WPM
- Ability to learn and maintain HIPAA compliance and confidentiality standards
- Strong attention to detail, accuracy, and accountability for the quality of work
- Effective communication skills and ability to work both independently and within a team
- Strong organizational skills with the ability to prioritize and manage time efficiently
- Ability to follow instructions, adapt to change, and handle multiple tasks or interruptions
- Capable of working under pressure and managing deadlines in a fast-paced environment
- Demonstrated initiative, problem-solving ability, and commitment to continuous improvement
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Meet Your Recruiter
Share This Job:
Related Jobs:
About Rockford, IL
Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!