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Sirius Staffing
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Customer Service Rep
League City, TX 77573 US
Posted: 03/06/2023
2023-03-06
2023-04-24
Job Category: Administrative
Job Number: HA14168436
Job Description
Sirius Staffing is seeking a Customer Service Rep for a contract position located in League City, TX. This position expected to last through December of 2023. Please contact us for more information!
The Customer Service Representative functions as support for the sales team for the client. The individual is responsible for order related transactions from receipt of the order through delivery and invoicing, as well as developing and maintaining a strong marketing relationship with the business and external customers.
Responsibilities:
- Order receipt and handling; receive orders from customers by phone, fax, and email for domestic, export, and import shipments handling Chemicals
- Order Types include export, import, direct, distributor, consignment, swaps, toll, and transfer orders
- Serve as liason between Marketing, Sales, Pricing Coordinator, Quality Assurance, Production, Supply Chain, and Logistics
- Ensure all material movements are made with correct documentation and declarations, particularly on hazardous cargo; ensure legal requirements are met & delays and/or penalities are avoided
- Initial new customer set up with the company organization
- Create and maintain Master Order for each customer delivery location
- Process sales orders
- Secure transportation equipment for customer sales orders through third party logistics
- Coordinate import/export orders with freight forwarder, tank company, steamship, agent, and customs brokers
- Inventory replenishment to contract terminals
- Coordinate order activity with other internal/external departments to ensure on time delivery
- Continuous follow up with order process assuring accuracy and customer satisfaction
- Responsible for resolving customer complaints
Qualifications:
- High school diploma or equivalent
- Previous related experience in chemical industry in one of the following functions:
- import/export
- sales
- marketing
- warehousing
- customer service
Technical Skills
- Sound communication skills, both oral and written
- Strong organizational skills
- Proficient in but not limited to:
- Microsoft Excel
- Microsoft Word
- SAP
Behavioral Skills
- Ability to handle multiple tasks and high levels of stress
- Independent, highly motivated with strong interpersonal skills required
- Analytical thinking, self-control, tenacity, thoroughness, interpersonal awareness
Sirius Staffing. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
