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Customer Service Rep
League City, TX 77573 US
Job Description
- Order receipt and handling; receive orders from customers by phone, fax, and email for domestic, export, and import shipments handling Chemicals
- Order Types include export, import, direct, distributor, consignment, swaps, toll, and transfer orders
- Serve as liason between Marketing, Sales, Pricing Coordinator, Quality Assurance, Production, Supply Chain, and Logistics
- Ensure all material movements are made with correct documentation and declarations, particularly on hazardous cargo; ensure legal requirements are met & delays and/or penalities are avoided
- Initial new customer set up with the company organization
- Create and maintain Master Order for each customer delivery location
- Process sales orders
- Secure transportation equipment for customer sales orders through third party logistics
- Coordinate import/export orders with freight forwarder, tank company, steamship, agent, and customs brokers
- Inventory replenishment to contract terminals
- Coordinate order activity with other internal/external departments to ensure on time delivery
- Continuous follow up with order process assuring accuracy and customer satisfaction
- Responsible for resolving customer complaints
- High school diploma or equivalent
- Previous related experience in chemical industry in one of the following functions:
- import/export
- sales
- marketing
- warehousing
- customer service
- Sound communication skills, both oral and written
- Strong organizational skills
- Proficient in but not limited to:
- Microsoft Excel
- Microsoft Word
- SAP
- Ability to handle multiple tasks and high levels of stress
- Independent, highly motivated with strong interpersonal skills required
- Analytical thinking, self-control, tenacity, thoroughness, interpersonal awareness
Meet Your Recruiter
Bailee Stevens
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