Search Jobs
Find the Position that's right for you.
Customer Service Representative
Job Description
- Providing sales service support to internal & external customers; managing customer orders from receipt to shipment & invoicing (including product and samples), communicating the needs of our customers internally to, but not limited to, BU/BL management, Supply Chain, production, and logistics, oversee customer interaction and assisting in any problem areas as needed, serve as key conduit/communicator between sales team and respective customers internal & external via emails, telephone, etc. where needed or assigned.
- Provide customer service - accepting and amending all orders. Maintenance of databases including successfully entering orders in SAP
- Process customer orders immediately upon receipt of order via fax, mail or phone
- Daily review of open orders to ensure customer requirements, deliveries, and specifications are met.
- Customer relations including problem resolution phone, fax, email, or in person plus new customer processing.
- Assist Sales Representatives & Sales Support in communicating directly with customer via email, telephone, etc., as assigned.
- Follow up with customers and sales force, Creasorb, within 24 hours.
- Maintain oversite of pricing matrix within SAMACO. Communicate pricing to Sales Rep and Sales & Marketing Specialist in timeframe required.
- Additional duties can include maintaining inventory at consignment customer locations. Assist with month-end closing activities.
- Additionally, may include testing or upgrades & changes within SAP. May also include order entry for international orders, in-house
- HS diploma or GED
- At least 3 years’ experience in customer service. Must be familiar with standard concepts, practices, and procedures within sales and/or marketing field(s).
- Must have a high level of interpersonal skills.
- Must have negotiation skills, problem-solving skills, demonstrated oral & written skills, demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment, and the ability to work independently and as a contributory team member.
- Experience with MS Office Suite required
- SAP experience required
Meet Your Recruiter
Bailee Stevens
Recruiting Manager
Bailee Stevens is a recruiter bringing a wealth of experience and a genuine passion for building relationships and helping talent find career opportunities. With 14 years’ experience in the industry, she has learned the importance of finding the perfect fit for both candidates and clients. Bailee takes pride in effectively communicating and making a meaningful impact on people’s careers and lives. She has expertise in working in many different industries from Manufacturing, Industrial, Energy, Aviation, Oil and Gas, Automotive, Government, Marine/Shipbuilding, and more. Bailee has been successful in recruiting talent for many different types of positions such as Professional, IT, Logistics, Procurement, Finance/Accounting, Administrative, Light Industrial, Engineering, Healthcare roles, and more.
