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Customer Service Representative

Piscataway, NJ 08855

Posted: 01/30/2025 Job Category: Administrative Job Number: HH459281129

Job Description

Sirius Staffing is seeking a Customer Service Representative for a long-term contract role in Piscataway, NJ. Please contact Sirius today for more information.
 
Schedule: 
Potential for hybrid
M-F hours, 8-5
 
Rate: $26-$28.50hr.

We are seeking a detail-oriented and experienced Customer Service Coordinator to join our team. This role involves coordinating customer orders, ensuring timely delivery, and maintaining clear communication with logistics, sales, and supply chain teams. The ideal candidate will have strong SAP experience and a commitment to delivering excellent customer service.
 
Key Responsibilities:
  • Coordinate the placement and processing of customer orders, including order entry, tracking, billing, and follow-up.
  • Review inventory to ensure timely and accurate deliveries.
  • Maintain consistent communication with Sales, Marketing, and Supply Chain teams to meet customer requirements and ensure satisfaction.
  • Capture, investigate, and resolve non-conformances and customer complaints, implementing corrective action plans as needed.
  • Collaborate with logistics, distributors, and sales representatives to streamline customer support efforts.
  • Provide product, pricing, availability, delivery, and certificate of analysis information to customers.
  • Monitor and manage customer credit information in collaboration with the Accounts Receivable department and follow up on short payments.
  • Maintain and update master files for customers, pricing, rebates, and commissions in the system.
  • Prepare weekly and monthly reports as required.
  • Serve as backup for other customer support functions when necessary.
 
Qualifications:
  • Required: Proficiency in SAP; candidates without SAP experience will not be considered.
  • Strong skills in order management, inventory tracking, and customer communication.
  • Excellent problem-solving abilities to address and resolve customer concerns effectively.
  • Detail-oriented with strong organizational and time-management skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong verbal and written communication skills.
 
Preferred Qualifications:
  • Previous experience in customer service or supply chain within a manufacturing or logistics environment.
 
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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About Piscataway, NJ

Ready to kickstart your career in the bustling area around Piscataway, New Jersey? This vibrant region, nestled conveniently near Rutgers University and the Raritan River, offers a perfect blend of urban amenities and natural beauty. With close proximity to New York City and Philadelphia, endless opportunities for growth and advancement await you here. Explore job listings in this captivating area, known for its diverse culinary scene, historic landmarks like the Cornelius Low House and East Jersey Old Town Village, and dynamic arts venues like the Zimmerli Art Museum. Don't miss out on the chance to be a part of this thriving community, where work-life balance flourishes amidst an array of recreational opportunities at parks like Johnson Park and the serene Buccleuch Park. Start your journey to a new career chapter today!