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Sirius Staffing
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https://www.siriusstaffing.com
https://www.siriusstaffing.com
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Customer Service Representative
Upper Macungie Township, PA 18087 US
Job Description
Sirius Staffing is seeking a Customer Service Rep for a long-term contract role in Trexlertown, PA. Please contact Sirius today for more information.
Rate:
25-30hr.
25-30hr.
Schedule:
Hours 8am to 5pm
Hybrid schedule - onsite Tues and Thurs and remote on M,W, F
Hours 8am to 5pm
Hybrid schedule - onsite Tues and Thurs and remote on M,W, F
Responsibilities:
- Coordinating and executing customer service activities, including order management, customer communications, complaints, and special handling tasks
- Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment
- Building and maintaining customer relationships by assisting customers in placing orders efficiently, providing instructions on the use of E-Commerce tools, responding to inquiries on a timely basis, managing customer orders through the SAP system to meet customer requirements and Crosslinkers commitments, and communicating any changes in order status quickly to the customer
- Coordinate and maintain effective communications with Sales, Business Lines, and Cross Functional Groups concerning customer requirements, issues, feedback (Commercial) etc., as appropriate
- Export CSR (in addition to above core responsibilities):
- Manage export-specific (documentation) requirements
- Preparation of customs/legalization documents
- Coordinate and maintain effective communication with third parties like forwarders, warehouses and customs offices
- Coordinate import orders to the domestic region
- Fields phone calls, faxes, e-mails, web-technology, and applies knowledge of assigned product lines to efficiently and accurately process customer orders, export intercompany orders, credits, complaints, and returns.
- Ensures that documentation is complete and has been processed as per country requirements.
- Responds to customers, Marketing, and Sales inquiries concerning product shipping dates, availability, pricing, and overall order status.
- Contacts customers regarding past due invoices and short paid invoices in an effort to reduce the customer’s average days delinquent and improve net working capital.
- Negotiates product delivery dates with customers based on projected product availability. Follows appropriate country requirements for airfreight and sea freight
- Coordinates order logistics with plant and warehouse personnel to meet the customer’s delivery expectations. Sales order follow-up with Freight Forwarder to ensure booking confirmations, sailing confirmations, and documentation are received within established service level agreements.
- Tracks, traces orders as requested, and initiates the filing of freight claims when warranted. · Maintains customer master data in support of an account’s requirements and profile.
- Performs a variety of duties to facilitate the flow of information to customers, sales, marketing, and various other internal service groups.
- May participate in the training and orientation of new employees
- Obtain required forms and documentation from customers (e.g. Permits, Tax Certificates, etc.)
- Participate in departmental, business team, and cross-functional team meetings to acquire knowledge of the supply chain, department interdependencies, key business strategies, and objectives
- Submit AES filing for shipments to Mexico with a value over $2500.00
- Assist other regions when possible with export orders and testing
Qualifications:
- High School Education diploma, general education degree or equivalent, some college studies preferred or equivalent experience
- Minimum of 2-3 years of customer service-related experience, experience in export preferred.
- Logistics experience with import/export operations and rail and tank movements.
- Capable of using the most common office software.
- SAP experience
- Ability to multitask and work in a fast-paced environment.
- Excellent organizational skills.
- Excellent verbal and written communication skills
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
