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Sirius Staffing
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https://www.siriusstaffing.com
https://www.siriusstaffing.com
USD
14
HOUR
true
Customer Service Representative
Posted: 12/04/2025
2025-12-04
2026-02-12
Job Category: Administrative
Job Number: KG689528124
Pay Rate: $14 / hour
Job Description
Sirius Staffing is currently seeking a Customer Service Representative in West Monroe, LA for a 12 month Contract assignment
Schedule: Monday–Friday, 8:00 AM–5:00 PM (5×8-hour days)
Pay Rate: Up to $14.00/hr.
Pay Rate: Up to $14.00/hr.
The Customer Service Representative interacts directly with customers to provide information, resolve inquiries, and ensure high-quality service. This role handles customer questions related to accounts, products, and services, both in person and via phone, mail, or other communication channels.
The position involves working with products and services that require up to two years of related study, training, and/or experience to effectively support and troubleshoot customer needs.
Key Responsibilities:
- Respond to customer inquiries regarding products, services, account information, pricing, order status, and service changes.
- Resolve customer complaints, process returns, handle special orders, and investigate service or billing issues.
- Coordinate customer service needs with internal departments to ensure timely and effective resolution.
- Investigate and correct errors using company and customer records.
- Refer unresolved complaints or product/service failures to appropriate departments for further action.
- Receive, process, and follow up on orders, including shipping and discontinuation inquiries.
- Explain available services and obtain necessary customer information during interviews.
- May participate in the sale of new or additional products/services.
- May obtain credit records through credit agencies as needed.
- May visit customer locations to obtain orders or resolve issues.
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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About West Monroe, LA
Ready to discover exciting job opportunities near West Monroe, Louisiana? This vibrant region nestled in the heart of Ouachita Parish offers a perfect blend of Southern charm and thriving professional growth. Home to the magnificent Black Bayou Lake National Wildlife Refuge, the iconic Biedenharn Museum & Gardens, and the renowned Strauss Theatre Center, West Monroe boasts a rich cultural scene. From savoring delicious Cajun cuisine to exploring the tranquil Kiroli Park, this area provides a unique backdrop for career advancement and a high quality of life. Join us in exploring job listings in this enchanting region and unlock your potential in West Monroe, Louisiana!
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