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Remote Scheduling Coordinator
Job Description
Sirius Staffing is seeking a remote Scheduling Coordinator to support scheduling and coordination..
The Appointment Scheduling Coordinator is responsible for responding to inquiries, maintaining accurate case information, coordinating with providers and internal departments, and completing data entry, tracking, documentation, and general administrative duties.
Key Responsibilities:
- Respond promptly and professionally to inquiries from clients, physicians, nurses, and other authorized representatives regarding case questions, report status, concerns, and general information.
- Enter, update, track, and retrieve client and claimant information using internal systems and databases.
- Maintain daily communication with the Quality Assurance (QA) department regarding workflow and pending report status.
- Contact healthcare providers regarding assignments and update case information in the database.
- Verify that client information is accurate and current and ensure client-specific guidelines and requirements are properly documented.
- Track cases and help ensure reports and other required information are completed and returned within established timelines.
- File and archive open and closed cases.
- Assist with customer complaints and quality-assurance issues and escalate report concerns to management when appropriate.
- Route calls and inquiries to the appropriate departments.
- Perform administrative and clerical duties, including typing, filing, emailing, proofreading, and document management.
- Work independently and collaboratively with team members to resolve questions and maintain workflow.
- Maintain confidentiality of sensitive client and case information.
- Follow applicable state and federal regulations, company policies, compliance requirements, and safety standards.
- Perform additional duties as assigned.
Requirement:
- High School Diploma or GED.
- Strong computer skills and proficiency with Microsoft Word, Outlook, Excel, and internet-based applications.
- Experience operating standard office equipment, including phones, fax machines, copiers, and scanners.
- Minimum typing speed of 40 WPM.
- Ability to learn and comply with HIPAA regulations and confidentiality requirements.
- Strong data-entry, documentation, proofreading, and organizational skills.
- Excellent written and verbal communication and customer-service skills.
- Strong attention to detail with a commitment to accuracy and quality.
- Ability to follow instructions and management direction accurately.
- Ability to work independently, prioritize multiple responsibilities, and manage time effectively.
- Ability to maintain confidentiality when handling sensitive information.
- Ability to work effectively in a team-oriented environment.
- Ability to remain focused in a fast-paced environment with frequent distractions.
- Ability to work effectively under pressure and adapt to changing priorities, delays, or unexpected situations.
- Ability to follow established company policies, procedures, and compliance standards.
Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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About Southfield, MI
Ready to embark on a career journey in the vibrant city of Southfield, Michigan? Nestled in the heart of Oakland County, Southfield offers a unique blend of opportunity and charm for job seekers. Known for its bustling business community, proximity to Detroit attractions like the Detroit Institute of Arts and the Detroit Symphony Orchestra, and eclectic dining scene featuring local favorites like Buddy's Pizza and Mex Cantina, Southfield is a hub of creativity and growth. With easy access to parks like Carpenter Lake Nature Preserve and the Southfield Sports Arena, as well as the excitement of professional sports teams like the Detroit Pistons at the nearby Little Caesars Arena, there's something for everyone in this dynamic region. Explore our job listings today and discover all that Southfield has to offer for your career advancement!